Perspectives

   

1. Approach to Business

We pride ourselves on the quality of our service delivery and strive to give the best all round value for money. Through an active management focus we are able to solve problems which other companies have struggled with. Our aim is to build a good working relationship with all our customers with the emphasis on continuous improvement throughout the contract period and to give you peace of mind by alleviate all your worries associated with this part of the business. 

Providing security guard is one of our core strengths. We know what’s riding on our work – after all, we’re not only providing security for you, but also serving as the face of your organization. That’s why each of our guards is fully trained, thoroughly professional and dedicated to communicating the law - and your rules – civilly and respectfully.

2. Quality Service

Quality of service and the commitment of the management and directors have ensured that our customer retention rate is among the highest in security industry.

Behind the company"s on-site presence, training and management controls that have evolved through continuous evaluation and assessment which are embedded into our Quality Manual documented procedures. Our health & safety record is flawless. 

3. Staffs

We invest in recruitment and training as we believe our employees represent our greatest asset. By adopting this philosophy we are confident to maintain a reliable and motivated work force at all times.

Our ratio of management personnel to clients is also of vital importance and always ensure that we have sufficient resources to really make a difference at your premises. As a company, we are active in promoting staff retention and have various incentives and reward schemes in place, in particular for the low rank Staffs

4. Client Satisfaction

Our management will be responsible for the following:

• Regular communication with the client needs

• Developing client relationships

• Setting and maintaining quality standards

• Following up on inspection reports

• Monitoring complains

• Feedback to client complains

We believe that our Company enjoys one of the lowest turnovers of staff in security  industry. This essential continuity of key personnel has ensured total consistency in quality. Our employees are the key to our successful and growing business. Careful selection, training and support are of upper most importance

5. Goals

• Add Value : Bring value to your customers by providing the most efficient and cost effective solutions

• Done right at the first time :  Our training and processes ensure that the work is completed to full satisfaction the first time itself, reducing costs and increasing efficiency

• Monitoring support : Regular contact is maintained with our operation division providing consistent monitoring and support

6. Value Statements

• Create a company culture focused on delivering the best Service Excellence

• Transparent

• Giving Customers a good and fair deal

• Deliver what we promise

• Looking for ways to make it easier to do business with us

• Communicating daily with our customers

• Eliminating bureaucracy in all facets of corporate life

• Fast and simple operations and valuing each others time

• Being a legally, morally, ethically truthful company

7. Service Excellence

We are a winning company by integrating strategic planning with an operational focus and thereby delivering the best outcomes for our customers. We will increase our market share by creating uncontested new market space in setting the bar for competitors to follow. This we do by pursuing business opportunities within the private and public sectors at levels of price and quality previously unheard of in facilities management.

The success of facilities management is not only judged by the smoothness and efficiency with which it operates, but also by its approach to work that listens carefully, thinks creatively and works collaboratively. We hold regular structured meetings, provide detailed reports on each element of the services we offer and maintain our current lines of communication to ensure continuous debate about performance and improvement in service. Our final goals are to make our client happy by delivering Service Excellent.

8. Commitment

In addition, we always ensure that our guards are continuously supported by supervisory staff, every minute they’re on the job and are totally committed to protecting what you value.

• Flexible - Guards, with flexible scheduling to meet client needs

• Consistent — Our staff turnover is lower than the industry average

• Quality — All our guards are prompt, professional, efficient, responsive and fully trained

• Responsive —Our streamlined business model allows us to respond to most client concerns in less

  than 2(two) working hour

• Accountable — A supervisor is on duty on every shift, 24/7/365